Welcome to the North Carolina ROMA Website!

Results Oriented Management and Accountability

A form of management practice that incorporates the use of outcomes/results into the administration, management, operation, and evaluation of human services.


What does Results Oriented Management and Accountability look like in real life practice? Agencies that embrace ROMA are able to connect strategies to outcomes, showing that Community Action Agencies are Helping People and Changing Lives.   

Become A ROMA Trainer


Welcome! We invite you to the application process to become a Nationally Certified ROMA Trainer (NCRT) to support the implementation of Results Oriented Management and Accountability (ROMA) practices in the CSBG network throughout the country.

History of ROMA

The premise of ROMA (Results Oriented Management and Accountability) is built on Six National Goals. The Community Services Network has been guided by these six broad anti-poverty goals since they were established by the Monitoring and Assessment Task Force  (MATF) in 1994.


The NCROMA.org website is a training resource for North Carolina-based Community Action Agencies,

partners, consultants and affiliates. Results Oriented Management and Accountability—or ROMA—is a performance-based initiative designed to preserve the anti-poverty focus of community action and to promote greater effectiveness among state and local agencies that receive Community Services Block Grant (CSBG) funds.

In 1996 ROMA was implemented within the CAA network. It spread throughout the CSBG network with the support of the Office of Community Services and of the training programs currently being utilized nationwide. ROMA incorporates the use of outcomes/results into the administration, management, operation, and evaluation of human services. Local agencies are asked to focus on the achievement of outcomes in addition to the traditional process of counting clients and units of service.

This is a collaborative project involving the North Carolina Community Action Association, the Association of Nationally Certified ROMA Trainers and the North Carolina Office of Economic Opportunity.


North Carolina Community Action Association
4428 Louisburg Road
Suite 101
Raleigh, NC 27616
Phone: 919-790-5757
Fax: 919-790-5767

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